What owners need to know about reliability, known issues, and how far the factory warranty really goes
The 2023 Jeep Grand Cherokee continued its fifth-generation run with sharp looks, upscale interiors, and a wide range of powertrain options including the 4xe plug-in hybrid. It’s one of the most versatile SUVs in Jeep’s lineup, aimed at drivers who want a refined daily ride that still knows its way around a trailhead. But with more tech and complexity comes more room for things to go wrong.
If you’re wondering about 2023 Grand Cherokee reliability, this guide walks through the most common issues being reported, how well the factory warranty holds up, and what extended coverage can do to help protect your investment.
What Does the Factory Warranty Cover?
Jeep backs the 2023 Grand Cherokee with the same warranty offered across most of its lineup. You’ll get coverage for basic components, powertrain, and roadside assistance, but anything beyond that window could leave you footing the repair bill.
Warranty Coverage Comparison
Coverage Type | Factory Jeep Warranty | Mopar Extended Warranty (Maximum Care) |
Bumper-to-Bumper | 3 years / 36,000 miles | Up to 8 years / 125,000 miles |
Powertrain | 5 years / 60,000 miles | Same coverage, longer terms |
Roadside Assistance | 5 years / 60,000 miles | Up to 8 years / 150,000 miles |
Tech & Infotainment | Covered under basic warranty | Covered under Maximum Care |
Rental / Trip Interruption | Not included | Included with optional upgrades |
Deductible Options | $0 | $0 or $100 per visit |
2023 Grand Cherokee Reliability and Common Problems
Overall, the 2023 Grand Cherokee delivers strong performance and comfort, but it hasn’t been immune to issues. Based on real owner reports and available technical service bulletins (TSBs), here are the most common problems being discussed:
- Infotainment bugs: Several drivers have experienced freezing or rebooting Uconnect screens. Some units also randomly drop Bluetooth connections or fail to respond to inputs.
- Battery drain: The Intelligent Battery Sensor (IBS) has caused false low-battery warnings or rapid battery depletion, which can trigger warning lights or starting issues.
- Transmission hesitation: The 8-speed automatic can occasionally shift harshly or hesitate during acceleration, especially in stop-and-go traffic.
- Key fob recognition failures: Some Grand Cherokees have intermittent issues where the vehicle doesn’t recognize the key fob, preventing start or remote access.
- Air suspension faults: Models equipped with air suspension may experience uneven ride height or system errors, especially in colder climates.
- 4xe hybrid system glitches: Owners of the 4xe plug-in hybrid have reported software issues, check engine lights, and charging interruptions. Jeep has also issued a recall related to potential fire risks when the vehicle is parked.
- Water leaks and condensation: A few owners have noted water entering the cabin near the sunroof or door seals, and headlight assemblies fogging up under humid conditions.
- Safety system inconsistencies: Lane departure warning, adaptive cruise control, and blind spot monitors have been flagged for inconsistent operation.
These issues don’t affect every vehicle, but they represent the most commonly mentioned reliability concerns for the 2023 model year. Many problems are electrical or software-based, making them both unpredictable and expensive once out of warranty.
Who Should Consider Extended Coverage?
If you’re planning to keep your 2023 Grand Cherokee beyond the factory coverage window, a Mopar extended warranty can add serious peace of mind. It’s especially valuable if:
- You own a 4xe model with more complex hybrid components
- Your Grand Cherokee includes advanced suspension or electronics
- You rely heavily on driver-assistance features and infotainment
- You want rental car and roadside support baked in
Extended coverage is available in multiple term lengths and deductible options, and it’s honored at any Jeep dealership across the country.
How to Buy a Mopar Warranty from Granger Motors
Securing extended coverage from Granger Motors is fast and simple:
- Visit BuyMoparWarranty.com
- Enter your vehicle details including VIN and mileage
- Compare plan options, coverage levels, and deductible choices
- Choose to pay in full or select a flexible payment plan
- Review and complete your purchase securely online
All plans are genuine Mopar Vehicle Protection packages backed by Stellantis and accepted nationwide.
Why Buy from Granger?
Granger Motors offers some of the most competitive pricing in the country for official Mopar plans. When you shop with Granger, you get:
- Transparent pricing with no surprise markups
- Fast online quoting and checkout
- Expert support staff if you have questions
- Factory-backed protection accepted at any Jeep service center
Frequently Asked Questions
What is the 2023 Grand Cherokee reliability rating?
So far, the 2023 Grand Cherokee has received average to above-average reliability scores. V6 models are considered more dependable, while the 4xe powertrain introduces more complexity.
Does the factory warranty cover electronics and infotainment?
Yes, the basic 3-year/36,000-mile warranty includes infotainment, sensors, and tech. However, failures after that point would require extended coverage to avoid out-of-pocket costs.
Are hybrid system repairs on the 4xe covered?
Only during the original warranty term. Extended Mopar coverage is highly recommended for 4xe models due to their higher repair costs and complexity.
When can I buy an extended warranty?
You can buy a Mopar extended warranty as long as your vehicle is still within the original 3-year/36,000-mile bumper-to-bumper coverage.
Is roadside assistance included in extended coverage?
Yes, Mopar Vehicle Protection plans offer roadside assistance for up to 8 years or 150,000 miles, depending on the term selected.
